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Does a tweet change perception? No, but it’s a start.
In the airline world half the variables are simply out of the carrier’s control so reputation is really more about how they handle something than avoiding it but flying around we all know the sad...
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Policy or not. Have you empowered your employees do to the right thing?
This morning I caught a post on the Huffington Post about how a group of soldiers who had come from Afghanistan and just come off an 18 hour layover had been charged $2800 in excess baggage fees...
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